Privacy Policy

We collect information you provide directly to us when you create an account, verify your identity, or initiate a transfer. This includes your name, contact details, date of birth, and government-issued identification where required by law.

We also collect transaction information, including the amount, currencies, recipient details, and the date and time of each transfer.

• Account and identity information you provide during registration and verification.
• Transaction details necessary to process and record your transfers.
• Device and usage information, such as IP address, browser type, and app interactions.
• Communications you send to our support team.

We use your information to provide and operate the Pebbles service, process transfers, calculate exchange rates and fees, and provide customer support.

We also use your information to meet our legal and regulatory obligations, including identity verification, anti-money-laundering checks, sanctions screening, and fraud prevention.

Where required by applicable data protection law, we process your personal data on the basis of performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and securing the service, and your consent where specifically requested.

We share information with payment partners, banks, and licensed money transmitters as necessary to complete your transfers, and with identity verification and fraud prevention providers.

We may disclose information to regulators, law enforcement, or other authorities where required by law. We do not sell your personal information.

We retain your personal data for as long as your account is active and thereafter for the period required by financial recordkeeping and anti-money-laundering regulations.

We use technical and organisational measures designed to protect your information, including encryption in transit and at rest and access controls. No method of transmission or storage is completely secure.

Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing.

Some rights are limited where we are legally required to retain records. To exercise your rights, contact us at privacy@pebbles.app.

We may update this Privacy Policy from time to time. Changes are effective upon posting to our website, and we will notify you of material changes where required.

If you have questions about this policy or how we handle your data, contact us at privacy@pebbles.app.